PRODUCTS & QUALITY

Q: What kind of products does Amazing Aussie offer?
A: We offer a growing range of apparel and accessories, including T-shirts, hoodies, dresses, caps, and home decor items such as wall art, throw pillows, and more. All of our designs are uniquely inspired by Australian culture and made for both comfort and style.

Q: How do you ensure the quality of your products?
A: Quality is core to our brand. We use premium materials and partner with skilled manufacturers to ensure every product is durable, comfortable, and beautifully crafted. All items are thoroughly inspected before shipment.

Q: How should I care for my Amazing Aussie products?
A: For best results, always follow the care label inside your garment. Generally, we recommend washing in cold water on a gentle cycle, turning items inside out, and air drying or tumble drying on low. For more tips, visit our "Care & Instructions" page.

ORDERING & PAYMENTS

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, and debit cards. We also support PayPal for fast, secure checkout.

Q: Is my payment information secure?
A: Yes. Your security is our priority. All transactions are encrypted using industry-standard SSL technology. We never store your credit card information on our servers.

Q: In what currency are your prices listed?
A: All prices are listed in US Dollars (USD). If you're shopping from outside the U.S., your bank may apply currency conversion fees.

SHIPPING & DELIVERY

Q: Where do you ship to?
A: We currently ship to the United States and the United Arab Emirates (UAE).

Q: Do you offer international shipping elsewhere?
A: Not at the moment, but we’re working on expanding to more countries soon. Stay tuned!

Q: How much is shipping?
A: We offer FREE standard shipping on all orders within the USA and UAE—no minimum purchase required.

Q: How long will my order take to arrive?
A: Our estimated delivery timeframe is 5–10 business days:

• Processing time: 1–3 business days
• Shipping time: 4–7 business days

Orders placed after 5:00 PM (PST) will begin processing the next business day.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your delivery status in real time.

RETURNS & REFUNDS

Q: What is your return policy?
A: We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and in original packaging with tags attached. For hygiene reasons, we cannot accept returns on underwear or swimwear unless the item is faulty.

Q: How do I return an item?
A: Email our support team at support@amazingaussie.com with your order number and reason for return. We’ll guide you through the return process. Please wait for instructions before sending anything back.

Q: Who pays for return shipping?
A: If you received a defective or incorrect item, we cover the return shipping. If you are returning due to sizing or a change of mind, return shipping costs are the customer’s responsibility.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll process your refund within 10 business days. The funds will be returned to your original payment method (processing times may vary by bank).

Q: Can I exchange an item?
A: Absolutely! We’re happy to help with size or color exchanges, subject to availability. Just contact us to get started.

CONTACT US

Q: How can I reach Amazing Aussie customer service?
A: Our team is always ready to assist you. Feel free to reach out to us at:

Business name: Amazing Aussie, LLC

EIN Number: 38-4353146

Phone: +1 3026010664

Email: support@amazingaussie.com

Address: 16192 Coastal Hwy, Lewes Delaware 19958. United States

Customer Service: 09:00 AM to 05:00 PM, (Monday to Friday)